Institute a No Thanks Necessary Email Protocol

Institute a No Thanks Necessary Email Protocol

How many Emails do you receive where someone replies with only “OK” or “Thanks”?  To solve this problem, institute the “NTN” (for “No Thanks Necessary” ) or “NTR” (for “No Thanks Required”) protocol in your team/department/company.

Read More

The Top 20 Email Subject Line Mistakes (and how to fix them)

The Top 20 Email Subject Line Mistakes (and how to fix them)

The subject line of an Email is like the title of an article.   By following a few simple rules, and avoiding these 20 common mistakes, you can greatly improve your ability to communicate effectively and efficiently with others.

Read More

The six key components to properly structure business Email messages.

The six key components to properly structure business Email messages.

There are six key key components to structure business Email messages. These will help you to clearly express your ideas and improve your communication with recipients.

Read More

Communicate directly to reduce disagreements

Communicate directly to reduce disagreements

Communicate using an approach which is both “direct” but “low key”. By using actions such as “debating” and “deliberating”, you can build a positive and constructive discussion and reduce your chance of conflicts and negative outcomes.

Read More