Communication Theory: Is Email a Lean or a Rich Media?

Communication Theory: Is Email a Lean or a Rich Media?

Within communication theory, there are competing views as to if Email is a rich or a lean media. Email, according to traditional media richness theory, was believed to be a lean media because it is text-based, asynchronous in nature, and incapable of transmitting non-textual cues, such as facial expressions, body language, and tone.

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