As with any form of business communication, Emails must be professional and not result in misunderstandings. Follow these “10 Email Etiquette Do’s and Don’ts” to help ensure your Emails are “Well Received”.
Email Etiquette Do’s:
Make sure subject lines are clear and reflect the topic and urgency.
Carefully consider who needs to be copied, and only include those really needed.
Ensure Emails clearly define the issue, the action items, and any deadlines.
Read Emails before sending to ensure they are concise, clear, and correct.
Work to properly manage your Inbox and ensure messages are not missed or lost.
Email Etiquette Don’ts:
Email when angry or send out unprofessional or inappropriate information.
Send out unnecessary Emails, or copy, reply-all, or forward excessively.
Reply to messages with “Thanks” or “OK” unless absolutely necessary.
Forward messages without explaining why it is being sent and what needs to be done with it.
Use Email when another form of communication is more effective.
By following these 10 quick Email Etiquette Do’s and Don’ts, you can help reduce the chances of sending out Emails that are not needed, not properly organized, or that can result in confusion, miscommunication, or even potential legal issues.